Store Manager, Petsense (2024)

Overall Job Summary

This position is responsible for managing all operational and associate aspects of a specialty retail pet store. Responsibilities include driving outstanding sales results through effective sales techniques, building the team, building customer loyalty through world class customer service, and leading execution of company standards. This position is also responsible for promoting a safe and productive work environment for all Team Members, customers, and vendors, as well as training Team Members on the appropriate application of policies and procedures.

Essential Duties and Responsibilities (Min 5%)

  • Maintain regular and predictable attendance
  • Work scheduled shifts and be able to work varied hours, days, nights, weekends as dictated by business needs
  • Uphold and promote a safe and productive work environment by following and enforcing policies and procedures
  • Take the initiative to support selling initiatives (TEAM):
    • Thank the Customer
    • Engage with the customer and/or pet
    • Advise products or services
    • Make it Memorable
  • Drive sales and profit through driving top line sales, creating and modeling behaviors to support a culture of selling, executing merchandising initiatives, expense control, profit/loss management, as well as protecting company assets and reducing shrink
  • Work closely with mall management to participate in all marketing events, such as mailers, promotional booklets and flyers, banners, and signage throughout the mall
  • Building the store team through hiring/staffing decisions, Team Member retention, managing the schedule and payroll management, Team Member training and development, succession planning, and Team Member performance reviews and counseling
  • Ensure cash drawers and vault is reconciled accurately daily
  • Lead execution of Petsense standards through store presentation standards/processes, inventory management, freight movement, pricing/promotional activities, loss prevention, procedural audit compliance, as well as planning and delegation of daily tasks
  • This position is required to perform a combination of the following duties during the day. Although the mix may vary from one day to another, the business and staffing model makes it essential that every Store Manager be able to perform all the following duties accurately, efficiently, and safely on a regular basis and without advance notice:
    • Handle and resolve customer complaints/issues and ensure the customer has a positive shopping experience
    • Perform opening and closing procedures
    • Transport and make deposits to the bank
    • Operate cash register/computer
    • Supervise cash handling procedures

Required Qualifications

Experience: Minimum of two years retail leadership experience is required. Profit/Loss, scheduling, shrink control, payroll management, staffing, hiring, supervising, and counseling experience is preferred. Must be 18 years of age or older and possess a valid driver’s license.

Education: High School diploma or the equivalent is required. Regardless of education level, you must be able to read, write and count accurately.

Preferred knowledge, skills or abilities

  • Ability to communicate effectively with customers and Team Members
  • Ability to read, write, and count accurately
  • Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict
  • Time and stress management
  • Basic computer skills and math aptitude
  • Ability to perform and execute principal responsibilities of Team Members

Working Conditions

  • Working environment is favorable, generally working inside with moderate noise.
  • Work shifts vary from one store to another, but generally are no less than 4 hours and may exceed 8 hours
  • Promote a safe and productive work environment for Team Members and customers and adhere to Company safety training and guidelines
  • Indoor floors and outdoor lots generally are hard surfaces (concrete, asphalt, etc.) lighting and temperature are adequate.

Physical Requirements

  • Ability to move and transfer merchandise, weighing up to 50 pounds, throughout the store.
  • Ability to occasionally lift or reach merchandise overhead.
  • Ability to frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders.
  • Ability to move throughout the store for an entire shift.
  • Ability to safely access all areas of the store including selling floor, side lot, stock area, and register area.
  • Ability to operate and use all equipment necessary to run a store (e.g. dolly, handtruck, forklift, baler, computer, cash register) (forklift and baler requirements do not apply if under the age of 18).
  • Ability to read, write, and count accurately to complete all documentation.
  • Ability to utilize strong written and verbal communication skills to communicate effectively with team members and customers.
  • Ability to process information / merchandise through the point-of-sale system.
  • Ability to successfully complete training and certification to dispense propane, and to dispense propane (propane certification and dispensing requirement does not apply if under the age of 18).
  • Ability to successfully complete all required training.
  • Ability to travel as required in support of district needs.
  • Ability to drive or operate a vehicle for business needs.
  • This position is non-sedentary.
  • It is essential that Team Members have the physical and mental stamina and ability to move throughout the store and outdoor areas quickly and safely.
  • Ability to constantly operate store equipment such as computer, cash register, and other store equipment.


This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. A team member should perform all duties as assigned by his/ her supervisor.

Store Manager, Petsense (2024)
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